Does Your Company Provide Enough Information?
The last thing people want to waste time on is hearing outdated information. Business Information If your company has specific business hours, create an extension to let people know when staff are answering the phones in person and how callers can reach someone in an emergency after hours.
Let them know when you are open and closed and how to reach you on the web. Business Closings When the holidays or weekends come around, be sure to let people know when the office will be closed and for how long. Tell them when regular business hours will resume and suggest leaving a message in staff voice mail boxes. Customer FAQ’s If your business gets a lot of the same questions posed to staff, set up an extension that answers these questions for your customers immediately so they don’t have to call back in a few days. You risk losing their interest altogether.
By providing up-to-the-minute messages, your company will always been known for accessibility and customers will be likely to feel comfortable reaching out to you at all times, knowing you’ll provide just what they need, which can really result in sales.About the Author:Ty Ralot is a business owner who writes about issues concerning business communications, including 800 number and the technology of the virtual PBX phone system.Article Source: ArticlesBase.com - Does Your Company Provide Enough Information?
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